Privacy policy

Overview

AATEEQ (“we”, “us”, “our”) operates this website and related services to offer a curated selection of original antiques and historical objects, supported by expert consultation and secure transactions (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, communicate with us, or make a purchase.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with AATEEQ, we may collect the following categories of personal information:

Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment and transaction details
  • Communications with us, including emails, contact forms, and WhatsApp messages
  • Consultation inquiries or requests for information

Information Collected Automatically

  • IP address, browser type, device information
  • Pages viewed, time spent, interactions with the website
  • Cookies and similar technologies for functionality, analytics, and marketing

Transaction Information

  • Items viewed, inquired about, reserved, or purchased
  • Order history, returns, and exchanges

How We Use Your Information

We use personal information for the following purposes:

To Provide Our Services

  • Process purchases, payments, and deliveries
  • Facilitate expert consultations and customer support
  • Manage returns, inspections, and refunds
  • Communicate with you regarding orders or inquiries

To Improve and Personalize Experience

  • Understand visitor behavior and improve website performance
  • Tailor content and recommendations
  • Maintain internal records and analytics

Marketing & Communication

  • Send relevant updates, offers, or information (with opt-out options)
  • Retarget website visitors through advertising platforms
  • Respond to inquiries made via WhatsApp or other messaging tools

Security & Legal Compliance

  • Prevent fraud and unauthorized activity
  • Protect our business, customers, and transactions
  • Comply with legal, regulatory, or contractual obligations

WhatsApp & Direct Communication

If you choose to communicate with us via WhatsApp or other messaging platforms:

  • Conversations may be stored for customer service, training, and quality assurance
  • We do not sell or misuse private communications
  • Sensitive payment details should not be shared via messaging platforms

Sharing of Personal Information

We may share personal information only when necessary, including with:

  • Payment processors and shipping providers
  • Website, analytics, and advertising service providers
  • Shopify, which hosts our store and processes data on our behalf
  • Legal or regulatory authorities when required by law

We do not sell personal information.

Relationship with Shopify

Our website is hosted on Shopify. Shopify processes certain personal data to support secure transactions, analytics, and store functionality.

Shopify may process data in accordance with its own privacy policies. To learn more, please review Shopify’s Consumer Privacy Policy.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill transactions and services
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce agreements

Security

We implement reasonable technical and organizational measures to protect personal information. However, no system can guarantee absolute security. Customers are encouraged to use secure communication channels and safeguard their account information.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Opt out of marketing communications

Requests can be made by contacting us using the details below.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Contact

For questions about this Privacy Policy or your personal data, please contact:

Email: sales@aateeq.com
Address: Sharjah Research Technology and Innovation Park,
Block C VL01-136, Sharjah, UAE

For the purposes of applicable data protection laws, AATEEQ is the data controller.